How to Order
Orders can be placed over the phone by calling 02 8018 7456 or via email (firstname.lastname@example.org). You will need to specify the billing address and street address for the delivery, a contact name and phone number, email address for invoicing purposes, the product code and/or full description and whether you would like to buy by the packet or full carton (for which discounts apply – see our pricing information), specifying the quantity for each product type. We will then email you an invoice with the confirmed product and delivery amounts which is payable by direct transfer prior to dispatch. Our bank transfer details will appear on the invoice.
Being imported from Italy, all products are subject to availability and while we hold good stocks of all lines, high demand for a particular product may cause a line to become unavailable. We advise you to plan your event well in advance. We will advise you within 48 hours should the product not be available for dispatch.
Whilst orders are generally processed within a shorter timeframe (eg. 1-4 days Sydney metro), it is advisable to allow a minimum of 10 business days for your payment and delivery to be processed, particularly if you are planning for a specific event. On the rare occasion, some items may sell out due to a high volume of orders, so the earlier you place your order, the less room there is for disappointment. If you have urgent requirements, please phone us and we will do our very best to fulfil your requirements.
QualityNapkins.com.au dispatches Australia wide via Australia Post or Courier to offer you the lower possible delivery fees. When placing your order, please ensure you provide a delivery address which is attended by someone during the day time to receive orders dispatch via courier. Alternatively, please specify a safe place to leave the delivery, however, this option is at your own risk. Sydney Metro deliveries for up to 25 cubic kilos under $10. For all other areas, the delivery fee is calculated based on physical/cubic weight and location. The fee will be confirmed when you place your order. We are unable to take responsibility for late deliveries caused by orders being placed too late for your event, courier or postal service delays and refunds will not be granted for late delivery, so we advise you to place your order well in advance of a specific event for which you have requirements.
Payment is in advance via direct transfer into our bank account – details of which will appear on your electronic invoice which you will receive via email. We do not offer accounts or credit terms.
Prices include GST and are subject to change without notice. Delivery is at an additional charge.
We advise you to choose your tabletop products carefully as we are unable to provide refunds if you change your mind. We have supplied online colour swatches to assist you with your choice of colour, however, if a precise colour match is of importance, we recommend ordering samples prior to making your purchase. Occasionally, goods may be damaged during the delivery process. Should this happen, please notify us within two days of receiving the goods and we will advise how we can be of assistance. No returns will be accepted without approval from QualityNapkins.com.au and we have the right to choose the method of return.
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